My tracking number shows the package as delivered, but i haven't received it. what should i do?Updated a year ago

It can be concerning to see your package marked as "delivered" when it hasn't arrived. At Glossgods, we understand how important each delivery is to our customers, and we're here to help guide you through the steps to take in this situation to find your package or reach a resolution.

Step 1: Verify the Delivery Information

First, double-check the delivery details in your order confirmation and tracking information. Ensure the address provided was correct and that the package was not signed for by someone else at your address or a neighbor.

Step 2: Check Around Your Property

Sometimes, carriers place packages in less visible areas to keep them safe. Look around all possible delivery spots outside your home, such as behind plant pots, at side doors, or with a building concierge if applicable.

Step 3: Give It a Little Time

On rare occasions, carriers may mark a package as delivered before it actually arrives. Wait for 24 hours as the package might still be on its way to you.

Step 4: Contact the Carrier

Reach out to the carrier directly using the contact information provided in your tracking details. They can offer more specific insights or updates regarding the delivery status and may help locate the package if it was mistakenly delivered elsewhere.

Step 5: Get in Touch With Us

If you've taken the above steps and still haven't located your package, please contact us at [email protected]. Provide us with your order number, tracking information, and a summary of the steps you've already taken. We'll investigate further and work with the carrier to find a solution. In cases where the package cannot be located, we'll discuss the next steps with you, which may include resending your order or processing a refund.