My package has arrived to an access-point but I ordered home deliveryUpdated a year ago
Discovering that your package has been delivered to an access point when you were expecting it directly at your doorstep can be frustrating. At Glossgods, we understand the importance of receiving your orders exactly as you requested. If you find yourself in this situation, here's what you can do to resolve the issue promptly and ensure your shopping experience remains positive.
Step 1: Verify Your Delivery Option
Before taking further steps, please check your order confirmation email to confirm the delivery option you selected. This is to ensure there was no accidental selection of an access point delivery or a misunderstanding of the delivery terms at the time of purchase.
Step 2: Contact the Carrier
Often, packages are redirected to access points due to unforeseen circumstances, such as delivery attempts made in your absence or issues accessing your property. We recommend contacting the carrier directly for the quickest resolution. They may be able to rearrange the delivery to your home address or provide a detailed explanation of why the package was redirected.
Step 3: Let Us Know
If your delivery preference was indeed for home delivery and the carrier's explanation does not resolve the issue, please get in touch with us at [email protected]. When you contact us, please provide:
- Your order number
- A brief description of the issue
- Any response or explanation provided by the carrier
This information will help us understand what went wrong and take steps to prevent similar issues in the future.
Step 4: Collecting Your Package
While we work on resolving the issue with the carrier, we recommend collecting your package from the access point to ensure the safety of your items and prevent them from being returned to us. If collecting your package presents a significant inconvenience, please let us know, and we'll explore alternative solutions together.
Our Commitment
At Glossgods, we are committed to providing a seamless delivery experience. If there's a discrepancy between your selected delivery option and the actual delivery method, we want to make it right. We will work closely with our delivery partners to understand the cause of the mix-up and ensure that your preferences are honored in future orders.
We appreciate your understanding and patience as we work to resolve any delivery issues that arise. Our goal is to ensure your satisfaction with every order, from the moment you click 'purchase' to when the product arrives at your doorstep.
For any further assistance or questions, our customer care team is here to help. We value your feedback and strive to improve our services based on your experiences.