How do I make a return?Updated a year ago
If you're looking to return a product to GlossGods, we aim to make the process as straightforward and hassle-free as possible. Here's what you need to know about making a return:
Product Condition: To qualify for a return, the item must be in its original, unused condition and in its unopened packaging. This ensures the product is fit for resale and can be returned to our inventory without issues.
Return Shipping and Handling Fee: While we will arrange the return shipping for you, please be aware that you will be responsible for covering the shipping costs and a small handling fee. This approach helps us manage returns efficiently while keeping our policies fair for all customers.
Initiating a Return:
- Email us at [email protected] with your order number and a brief explanation of why you're returning the product. This helps us understand our customers' needs better and improve our services.
- Confirm your agreement to the return shipping and handling fees.
- Upon receiving your request and agreement, we'll provide you with a return form and instructions on how to proceed with the return.
Processing Your Return: Once we receive the returned item and verify its condition, we'll process your return. Depending on your original payment method, the procedure might vary:
- For payments made via Klarna, Klarna will adjust your invoice accordingly.
- For other payment methods, refunds typically take 3-5 business days to process. If you haven't received your refund within a week, please contact us for assistance.
Our Return Policy
You have a 14-day right of withdrawal from the day you receive your product. It's important that the product remains unopened and unused, as you will be responsible for both the return shipping and the condition of the product upon delivery. Please ensure the product is well-packaged in its original packaging and sent back using a trackable shipping method. A handling fee will also be applied.
If the product arrives damaged or used, we may deduct an amount equivalent to the product's depreciation from your refund.
We hope this clarifies how to proceed with a return. Should you have any further questions or need assistance, please don't hesitate to reach out. We're here to ensure your experience with GlossGods is nothing short of excellent.
Best regards, GlossGods Cosmetics