How do I cancel my order?Updated a year ago
If you've placed an order with GlossGods and wish to cancel it, here's what you need to know to proceed:
Provide Your Order Number: For us to assist you efficiently, please have your order number ready. This number was provided to you in your order confirmation email.
Check Order Status: We'll check the current status of your order in our system. If your order is still marked as "open" and hasn't been processed or shipped, we can cancel it directly through our Shopify platform.
If the Order Has Been Processed: In cases where the order status is no longer open, meaning it has been processed or is already on its way to you, we are unable to cancel it due to incurred costs. However, you're welcome to return the product once it arrives, following our return policy guidelines.
Steps to Cancel Your Order:
Email Us: Send an email to [email protected] with your request to cancel the order. Please include your order number and, if possible, a brief reason for the cancellation. This helps us improve our services.
Confirmation: Once we've received your cancellation request and confirmed that your order can be cancelled, we'll proceed with the cancellation and inform you once it's complete.
Refund: You will then receive a full refund through the payment method you originally used. Refunds are processed as quickly as possible, typically within 3-5 business days.
We understand that plans can change, and we're here to help make any adjustments to your order as smooth as possible. If you have any questions about cancelling your order or need further assistance, please don't hesitate to reach out.
You're always welcome to shop with us in the future, and we look forward to serving you again.
Best regards, GlossGods Cosmetics