Do you offer refunds or exchanges?Updated a year ago

Refunds

We offer refunds in the form of store credit or gift cards for returned items, allowing you to choose another item from our store that better suits your needs. For products that arrive damaged or significantly different from what was ordered, we may provide a partial refund directly to the original payment method, depending on the situation. To initiate a refund, contact us with your order number and details about the issue.

Exchanges

If you've received a product that's not quite right for you, we're happy to assist with exchanges. Whether it's a different size, color, or an entirely different product, let us know what you'd prefer instead. Please reach out to our customer service team to check product availability and to arrange for the exchange process.

How to Initiate

1. Contact Us: Start by reaching out to [email protected] with your order number and whether you're seeking a refund or an exchange.
2. Describe the Issue: Briefly explain why you're requesting a refund or exchange. For damaged items or errors on our part, please include photos.
3. Follow Instructions: Our team will provide you with the next steps, including how to return your item, if applicable.

Please note that to be eligible for a refund or exchange, items must typically be returned in their original condition and packaging. Specific details will be provided based on your individual case.

Final Steps

Once we receive your returned item and verify its condition, we'll process your refund or exchange according to your preference. We aim to complete this process as quickly as possible to ensure your satisfaction.

For any questions regarding refunds, exchanges, or our policies, don't hesitate to contact our customer support team. We're here to help make your experience with us positive and straightforward.